Troubleshooting
Connection Problems

Having connection problems? Below you can find a list of common symptoms that are associated with connection issues and how to go about resolving them.

WHAT IS A CONNECTION PROBLEM?

A connection issue is any event which adversely affects the connection between your computer and a League of Maidens™ server. It might happen randomly during immortal selection, at the login screen or even during a match.

SWITCHING TO A WIRED CONNECTION

Wireless connections tend to be difficult to troubleshoot due to potential interference from the environment and other radio signals. This often causes lag spikes and/or packet loss in the game. In order to eliminate this factor from our troubleshooting, we recommend switching to a wired (Ethernet) connection whenever it is possible.

If you have both wired and wireless connections available, you can prioritize your wired connection by performing the following steps:

Windows 7: http://support.microsoft.com/en-us/kb/2526067
Windows 10: http://ecross.mvps.org/howto/change-network-connection-priority-in-windows-10.htm

WHAT IS A FIREWALL?

Firewalls serve two main purposes – they block both incoming and outgoing communications. Blocking INCOMING connections prevents external “hackers” from accessing your computer, usually by manipulating a flaw in an Operating System or a commonly used application.

Most firewalls are built to protect users from themselves. They do this by blocking OUTGOING connections. Outgoing connections are opened by applications running on your system.

HOW DO I TURN OFF MY FIRE WALL?

The quickest and easiest way to solve your problem is to uninstall and disable your firewalls. Please be advised that turning off your firewall is done at your own risk. We suggest re-enabling your firewall after gameplay.

Disable your Windows Firewall

  • Click on Start
  • Click on Control Panel
  • Click on System and Security
  • Click on Windows Firewall
  • Click on Turn Windows Firewall on or off (You might need to provide the Administrator password at this step)
  • Under each Network location, select the Turn off Windows Firewall option

Disable your Mac Firewall

  • Click on the Apple menu button
  • Select System Preferences
  • Select View
  • Select Security
  • Click on the Firewall tab
  • Select the Stop button

HOW DO I CHECK FOR PACKET LOSS?

The best way to understand if you have a packet loss issue is to run a Netalyzr on your connection. Here is how you can do it:
Please note: If your current Java version is out of date, you may need to get the most updated version of Java here: http://www.java.com/en/download/index.jsp

  • Click on this link: http://netalyzr.icsi.berkeley.edu/
  • Click on Start Analysis
  • Wait until the analysis completes. This may take several minutes.
  • Once the final result is displayed, check the result screen for packet loss.
  • If it has a yellow or a red light next to it, your connection is losing data packets before it reaches its final destination. Unfortunately, if that is the case you will need to contact your Internet Service Provider and troubleshoot it with them, as the quality of connection once it leaves your personal network depends largely on the service.

HOW DO I CHECK FOR PACKET BUFFERING?

In order to check whether your connection has a high packet buffering, please run the Netalyzr service on your connection. Here is how you can do it:

  • Click on this link: http://netalyzr.icsi.berkeley.edu/
  • Click on Start Analysis
  • Wait until the analysis completes. This may take several minutes.
  • Once the final result is displayed, check the result screen for packet buffering.
  • If it has a yellow or a red light next to it, your connection is experiencing high packet buffering.

Please bear in mind that some third-party applications can also contribute to high buffering rates.

CLOSE ANY UNNEEDED APPLICATIONS

Here are examples of common applications which may cause an increase to your buffering rate:

  • Skype
  • Teamspeak
  • Ventrillo
  • Hamachi
  • Spotify
  • Anything that streams HD video content (i.e. Youtube, Twitch etc)
  • Torrent programs (i.e. uTorrent)
  • Active downloads (i.e Steam)

You can alleviate the stress on your bandwidth by closing these applications during gampley.

UPDATING YOUR OPERATING SYSTEM

Many updates to the operating system include critical bug fixes and extensions to graphical software that allow games to run without issues. Please be sure that you have updated to the latest version of your operating system to ensure the best playback results and updates related to connectivity.

RELEASE/RENEW IP ADDRESS & FLUSH DNS (PC)

Sometimes release/renewing your ip address and flushing your DNS may help to resolve issues.

Windows Vista/Windows 7/Windows 8/Windows 10

  • Press the Windows Key (the key on the left side of the spacebar, between ctrl and alt)
  • Type cmd
  • Right-click the Command prompt shortcut and select “Run as Administrator” from the drop down menu. You should now see a black window with white letters.
  • Type ipconfig /release in the command prompt.
  • Press [Enter]
  • Type ipconfig /renew in the command prompt.
  • Press [Enter]
  • Type ipconfig /flushdns in the command prompt
  • Press [Enter]
  • Close the command prompt and attempt to make a connection.

Windows XP

  • Click Start, then select Run and type CMD in the Run box. A command prompt window should open on screen.
  • Type ipconfig /release in the command prompt.
  • Press [Enter]
  • Type ipconfig /renew in the command prompt.
  • Press [Enter]
  • Type ipconfig /flushdns in the command prompt.
  • Press [Enter]
  • Close the command prompt and attempt to make a connection.

STILL HAVING CONNECTION PROBLEMS?

If none of the above points helped, please report your issue  to the Bugs & Support forum. Getting your issue in front of our community members and support staff will help us resolve your issue quickly. When posting on the boards please DO NOT post any sensitive/personal information like usernames, passwords, ip addresses etc…