October 22, 2015 at 11:07 am #2728
Whenever you experience crashing, slow performance, or any graphical issues in a video game, it is important to understand how your computer compares to the system requirements of the game you are attempting to play.
If you’ve contacted us for troubleshooting performance issues, we will ask you for information from the Direct X Diagnostic Report of your computer. This report, also known as a DXDIAG, provides valuable insight into the possible causes of many common issues experienced by PC gamers.
Sending a copy of the full DXDIAG report is a very effective way of allowing our team to offer you the best possible customer experience.
To gather a DXDIAG on your computer, please follow the steps below:
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG
If your computer has a 32-bit version of Windows, that button will not be available
64-bit Users will notice the “Run 64-bit DxDiag” button in the bottom-left next to “Help” and should click it once it becomes available. 32-bit Users will not have this as a visible option.
Once you have an open DXDIAG report, there are several pieces of information that are especially helpful in pinpointing the cause of game performance issues:
The main page of the DXIDAG is the System tab. On the System tab, make a note of what is written next to Operating System, Processor, and Memory. Those three pieces of information are the key components of the System tab.
Next, click on the Display tab. On the Display tab (seen in the screenshot below) please note the information written next to the word Name. Finally, on the right-hand side of the Display tab is a Drivers heading. Please note what is written next to the word Date.
If you have any trouble reading the DXDIAG file yourself, you can save all the DXDIAG info as a text file and copy the contents into an e-mail that you send to us for more assistance.
Click the Save All Information button, found on the bottom of the DXDIAG report
Save this text file to your Desktop if possible (this file can be added as an attachment to an open support case on your account)
Finally, e-mail us your report or PM your report to (maidengaming) in Discord here – https://discord.gg/5TU2NX9June 13, 2019 at 3:53 pm #11417
Operating system: Windows 10 Pro 64-bit (10.0 Build 17763)
Processor: AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHZ
Memory: 16384MB RAM
Date: 10/26/2017 20:00:00June 13, 2019 at 4:14 pm #11418
Thank you for posting but you would need to e-mail us the entire report for review.
Thanks! – maidengaming
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